01Definitions
In these terms and conditions, the following terms have the meaning set out below:
- We / us: 24uur Taxi De Ronde Venen, KvK 90632184.
- Customer / you: the individual or legal entity who books a ride.
- Ride: the transport of passengers from a pickup point to a destination, as agreed.
- Booking: the request for a ride, made online, by phone or via WhatsApp.
- Confirmation: the written or electronic confirmation of an accepted booking.
02Scope
These terms and conditions apply to all offers, bookings and rides carried out by 24uur Taxi De Ronde Venen. Any purchasing or other terms of the customer are expressly not applicable, unless we have accepted them in writing.
We reserve the right to amend these terms and conditions. The most recent version is always available on this page.
03Formation of the agreement
An agreement is formed at the moment we confirm your booking, by email, SMS or telephone. The confirmation states, at a minimum, the date, time, pickup and destination address, vehicle type and price.
A quoted price is valid for 24 hours, unless stated otherwise.
04Prices & payment
Fixed fare
We work with fixed fares agreed in advance. The price you see when booking is the price you pay. All prices include VAT, fuel and standard waiting time.
Discount for advance bookings
For bookings made at least 24 hours in advance, our reduced rate list applies automatically. The discount can be up to 50% compared to the last-minute rate.
Payment methods
You can pay via iDEAL, debit card in the vehicle, or cash. Business customers can choose to be invoiced afterwards, with a payment term of 14 days. If the payment term is exceeded, we will charge the statutory commercial interest rate.
Additional costs
Additional costs can only arise from subsequent changes to the ride made at your request (for example a detour, an extra stop or a longer waiting time). This will be agreed with you in advance.
05Performing the ride
We aim to carry out every ride on time and with care. 15 minutes before departure, you will receive the name of your driver and the vehicle's registration number.
For Schiphol pickups, we track your flight number and wait free of charge for up to 90 minutes after landing. For other destinations, a free waiting time of 5 minutes applies at the pickup point.
The driver is entitled to refuse to transport passengers who behave aggressively, are heavily under the influence, or pose a danger to road safety. In that case, the full ride fare will be charged.
06Changes & cancellation
You can cancel your ride free of charge up to 24 hours before the agreed pickup time. In the event of a no-show or a cancellation within 24 hours before departure, we charge €25 in cancellation costs per ride.
You can cancel by phone on +31 6 16 76 50 57 or by email. The date and time of your message are decisive.
07Your obligations
- You ensure that the details you provide (address, phone number, flight number) are correct.
- You ensure that you are present at the pickup point on time.
- You are responsible for wearing a seatbelt during the ride.
- Smoking, the consumption of alcohol or bringing open food is not permitted in our vehicles.
- Pets are allowed if reported in advance. Guide dogs are always welcome.
- Any damage to the vehicle caused by you will be recovered from you.
08Luggage & belongings
Per person you may bring 1 suitcase and 1 piece of hand luggage, free of charge. For extra or special luggage (bicycle, skis, pushchair) please let us know in advance when booking.
We are not liable for loss, theft or damage to luggage and personal belongings, except in the case of intent or gross negligence on our part. We keep items left behind for a maximum of 30 days.
09Liability
Our liability is limited to direct loss and to the amount paid out by our liability insurance in the case concerned. We are not liable for:
- Indirect damage, consequential damage, missed flights or appointments, loss of profit or non-material loss.
- Delays caused by traffic conditions, weather conditions or force majeure.
- Damage arising because you provided incorrect or incomplete information.
For Schiphol rides, we advise you to choose a pickup time that ensures you are at the airport at least 2 hours (Europe) or 3 hours (intercontinental) before departure.
10Force majeure
In the event of force majeure, we are entitled to suspend or cancel the performance of the ride, without being liable for any compensation. Force majeure includes, among other things: extreme weather conditions, road blockades, strikes, pandemics, fire, vehicle breakdowns not attributable to us, and government measures.
In that case, we will make every effort to inform you in good time and, where possible, to offer an alternative.
11Complaints
Are you not satisfied with a ride? Let us know. We prefer to receive complaints within 14 days of the ride, by email at Contact@24uurTaxiDeRondeVenen.com or by phone on +31 6 16 76 50 57.
We will respond to your complaint within 5 working days and aim for a suitable solution. If we are unable to resolve the matter together, you can turn to the competent Dutch court.
12Governing law
Dutch law exclusively applies to all agreements between you and 24uur Taxi De Ronde Venen. Disputes will be submitted to the competent court in the district of Midden-Nederland, unless mandatory law designates a different court.